Troubleshooting and FAQ

Fixes for the most common problems with screens, content, web pages and schedules, and answers to the questions people ask most.

Something not looking right? Start here. Each fix links to the full article.

  1. Common problems and fixesQuick fixes for screens that won't pair, go offline or show black, uploads that fail, alerts that don't arrive and sign-in trouble.
  2. Why is my screen showing this?Work out why a screen is showing something unexpected by checking broadcasts, schedules, the screen's own content and its group, in that order.
  3. A web page or dashboard won't showFix web pages and dashboards that show blank, a login page or an error on screens, including sites that block embedding and pages that need a key.
  4. My changes aren't showing on screensChanges usually reach screens within a minute. If yours haven't, check it was saved, approved, not expired, and that the screen is online.
  5. Frequently asked questionsAnswers to common questions about hardware, internet, offline playback, sound, portrait screens, pricing, security and more.

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