Screens and devices

Choose hardware, install the app, pair screens, organize them into groups and keep them running.

Everything about the TVs themselves: which boxes to buy, how to install and pair them, how to control them remotely, and what to do when one misbehaves.

  1. Choosing hardwareWhich Android TV boxes, Fire TV devices, sticks and browsers work with CompleteVantage, the minimum specs, and what to look for before you buy.
  2. Install the Android appInstall the CompleteVantage app on an Android TV box or Fire TV from an APK file, connect it to your dashboard and get a pairing code.
  3. Pair a screenLink a TV to your CompleteVantage account by entering the six-character code it shows, and give it a name, location, group and timezone.
  4. Use a web browser as a playerTurn any computer with a modern browser into a CompleteVantage screen, and learn what works differently from the Android app.
  5. Screen settingsChange a screen's name, location, group, timezone and orientation (including portrait), add notes, or remove the screen from your account.
  6. GroupsOrganize screens into groups and nested groups, give a whole group default content and display hours, and understand how screens inherit settings.
  7. Choose what plays on a screenAssign media, a playlist or a layout to a screen, make it follow its group again, and preview exactly what the screen shows.
  8. Display hoursTurn screens off outside opening hours and back on automatically, per screen or per group, using HDMI-CEC and the box's power control.
  9. Remote actionsShow a screen's name, take a screenshot, reload, restart the app, reboot, clear the cache or turn the display off and on, all from the dashboard.
  10. Live viewWatch what an Android screen is showing right now, refreshed every few seconds, without leaving your desk.
  11. Screen status: live, not responding, offline and display offWhat each screen status means, how quickly it changes, and what to do when a screen isn't live.
  12. The box's timezoneWhy a dashboard on a screen can show a different time from the screen's clock, and how to set the Android box's own timezone to fix it.
  13. Set up kiosk mode (device owner)Make the CompleteVantage app the device owner of an Android box with adb, for silent updates, remote reboot, auto-start and a box locked to your content.
  14. Start automatically after a power cutMake sure the CompleteVantage app opens by itself when a box restarts, updates or gets its power back, using kiosk mode, the home app setting or start on boot.
  15. How screens work offlineWhat keeps playing when a screen loses its internet connection, what needs internet, and what happens when it reconnects.
  16. App updatesHow the CompleteVantage Android app updates itself, how to test new versions on pilot screens first, and how to limit installs to quiet hours.
  17. The app's settings screenOpen the CompleteVantage app's settings on the TV to change the server address, unpair the screen, or allow display power control and start on boot.
  18. Troubleshooting screensFix a screen that won't pair, keeps going offline, shows black, shows only a clock, or doesn't start by itself.

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