A free trial has an end date. You can see how many days are left on Usage, and admins and owners see a countdown banner at the top of each page. Here's what happens as the date gets close, and after it.

Reminders

Every owner of your organization gets an email:

  • Your free trial ends in 3 days
  • Your free trial ends today
  • Your free trial has ended

Each email has a Choose a plan button.

When the trial ends

Nothing is deleted. Your screens, content, schedules and team stay exactly as they are.

  1. Changes pause. You can still sign in and look at everything, but you can't make changes. A red banner says "Your free trial has ended, so changes are paused." and shows when screens will stop. If you try to save something, you'll see "Your free trial has ended, so changes are paused. Choose a plan under Billing to carry on."
  2. Screens keep playing for 3 days. They show their normal content during this time.
  3. After that, screens pause. They show "This screen's subscription has paused. Contact your administrator." instead of your content.

As soon as an owner chooses a plan, changes work again and screens go back to their content within a minute.

What still works while changes are paused

  • Signing in, and looking at every page.
  • Choosing a plan under Billing.
  • Your own profile: your name, password and email address.

If you chose a plan during the trial

If you started a plan at checkout while still on trial, you don't need to do anything. When the trial ends, your card is charged for your paired screens and your status changes to Active. To stop before you're charged, cancel in the billing portal before the trial end date. See Manage billing and invoices.

If your plan is canceled

The same thing happens as when a trial ends: changes pause, screens keep playing for a few days, then show the paused message. Choose a plan again to carry on. Your content is still there.

Troubleshooting

I'm an admin and can't choose a plan. Only owners can. Admins see See your plan, which opens Usage. Ask an owner, or check under People who the owners are.

Screens show the paused message but we've paid. Screens pick up the change on their next check-in, within a minute. If it's still there after a few minutes, check Billing shows Active. See Why aren't my changes showing?

What's next