People who forget their password can usually reset it themselves with Forgot your password? on the sign-in page. See Forgot your password. If they can't get the email, an admin or owner can give them a new temporary password instead. They then choose their own again when they sign in.
You need: the admin or owner role. Only owners can reset an owner's password.
Reset a password
- Go to People.
- Find the person and select Reset password.
- Select Reset password again to confirm.
- A box at the top of the page shows their new temporary password. Select Copy and send it to them privately.
The password is shown once. They sign in with it and choose a new one, as described in Sign in for the first time.
Your own password
You can't reset your own password from the People page. If you know your current password, change it on Your profile. See Your profile. If you've forgotten it, see Forgot your password.
Troubleshooting
"Only owners can reset an owner's password." Ask another owner to reset it.
"This person also belongs to other organizations. Ask them to change it from their profile." Accounts shared between organizations can't be reset by one organization. If they've forgotten their password, contact CompleteVantage support.